Bianca Wellness

Bianca Technologies Inc. – Data Safety Declaration

Effective Date: June 16, 2026

Last Updated: June 16, 2026

This Data Safety Declaration provides transparency about how Bianca Technologies Inc. collects, uses, and protects your data. This information is designed to help users understand our data practices and is required for app store compliance.

📊 DATA COLLECTION OVERVIEW

Data Types We Collect

🔐 Personal Information

  • Name and Email Address
  • Collected: Yes
  • Shared: No
  • Purpose: Account creation and user authentication
  • Optional: No (required for account creation)
  • Phone Number
  • Collected: Yes
  • Shared: No
  • Purpose: User identification and communication
  • Optional: No (required for service functionality)

👥 Health and Fitness Information

  • Health Information
  • Collected: Yes
  • Shared: No
  • Purpose: Wellness monitoring and care coordination
  • Optional: No (core app functionality)
  • Details: Wellness check data, health status information

📞 Audio and Voice Data

  • Voice or Sound Recordings
  • Collected: Yes
  • Shared: No
  • Purpose: Service delivery and quality monitoring
  • Optional: No (required for wellness calls)
  • Details: Call recordings for wellness checks and care coordination
  • Call Transcriptions
  • Collected: Yes
  • Shared: No
  • Purpose: Record keeping and care documentation
  • Optional: No (automatic transcription of wellness calls)

📱 App Activity

  • App Interactions
  • Collected: Yes
  • Shared: No
  • Purpose: Service improvement and functionality
  • Optional: No (necessary for app operation)
  • In-App Search History
  • Collected: Yes
  • Shared: No
  • Purpose: Improved user experience
  • Optional: Yes (can be cleared)

🛠️ App Info and Performance

  • Crash Logs
  • Collected: Yes
  • Shared: No
  • Purpose: App stability and bug fixes
  • Optional: No (automatic collection)
  • Diagnostics
  • Collected: Yes
  • Shared: No
  • Purpose: App performance optimization
  • Optional: No (automatic collection)

🏢 Organization Data

  • Professional Information
  • Collected: Yes (for healthcare organizations)
  • Shared: No
  • Purpose: Service delivery and user verification
  • Optional: No (required for organizational accounts)

🔒 DATA SECURITY PRACTICES

Encryption

  • Data in Transit: All data is encrypted using industry-standard TLS 1.2+
  • Data at Rest: All stored data is encrypted using AES-256 encryption
  • Communication: End-to-end encryption for sensitive communications

Authentication

  • Multi-Factor Authentication: Available for enhanced security
  • Secure Login: JWT-based authentication with secure token management
  • Session Management: Automatic session timeout and secure logout

Access Controls

  • Role-Based Access: Users only access data relevant to their role
  • Audit Trails: Comprehensive logging of data access and modifications
  • Admin Controls: Administrative oversight for organizational accounts

🎯 DATA USAGE PURPOSES

Primary Purposes

  1. Healthcare Communication: Facilitating secure communication between caregivers and patients
  2. Wellness Monitoring: Conducting and documenting wellness checks
  3. Care Coordination: Managing schedules and care activities
  4. Service Delivery: Providing core app functionality

Secondary Purposes

  1. Service Improvement: Analyzing usage patterns to enhance features
  2. Technical Support: Troubleshooting and resolving user issues
  3. Compliance: Meeting healthcare regulations and legal requirements
  4. Security: Monitoring for unauthorized access and threats

🚫 DATA WE DO NOT COLLECT

  • Financial Information: No payment or banking data
  • Social Media Activity: No social media tracking or integration
  • Location Data: No precise location tracking
  • Device Identifiers: No persistent device tracking
  • Third-Party Data: No data from external apps or services
  • Advertising Data: No data for advertising purposes

📤 DATA SHARING PRACTICES

We DO NOT Share Your Data With:

  • Third-party advertisers
  • Data brokers
  • Social media platforms
  • Marketing companies
  • Analytics companies for advertising

Limited Sharing for Service Delivery:

  • Healthcare Team Members: Within your organization (with proper authorization)
  • Technical Service Providers: Cloud hosting and infrastructure (under strict contracts)
  • Legal Requirements: Only when required by law or legal process

👤 USER CONTROL AND RIGHTS

Data Access

  • View Your Data: Request access to your personal information
  • Export Data: Download your data in a portable format
  • Account Dashboard: View and manage your data settings

Data Modification

  • Update Information: Modify your personal information
  • Correct Errors: Request correction of inaccurate data
  • Preference Management: Control communication preferences

Data Deletion

  • Account Deletion: Delete your entire account and associated data
  • Selective Deletion: Remove specific types of data
  • Data Retention: Understand how long we keep your data

🏥 HEALTHCARE COMPLIANCE

HIPAA Compliance

  • Business Associate Agreements: Proper contracts with healthcare organizations
  • Security Standards: Adherence to HIPAA security requirements
  • Privacy Protections: Implementation of minimum necessary standards
  • Breach Notification: Procedures for any potential data incidents

Industry Standards

  • SOC 2 Type II: Annual security audits and compliance
  • HITECH Act: Enhanced security for health information
  • State Privacy Laws: Compliance with applicable state regulations

🔄 DATA RETENTION

Retention Periods

  • Account Data: Retained while account is active
  • Call Records: Retained per organizational policy (typically 7 years)
  • Transcriptions: Same retention as call records
  • Audit Logs: Retained for 7 years for compliance
  • Support Data: Retained for 3 years after resolution

Deletion Process

  • Automatic Deletion: Data deleted after retention period expires
  • User-Requested Deletion: Within 30 days of valid request
  • Secure Disposal: Cryptographic erasure and secure deletion

📧 CONTACT INFORMATION

Data Protection Officer

  • Email: privacy@biancawellness.com
  • Response Time: Within 48 hours for privacy inquiries

General Support

  • Email: support@biancawellness.com
  • Phone: +1-604-562-4263

Legal Requests

  • Email: legal@biancawellness.com
  • Address: 2955 Elbow Place, Port Coquitlam, BC V3B 7T3

📋 COMPLIANCE DECLARATIONS

Google Play Store Requirements

✅ Data Safety Form: All required information provided

✅ Privacy Policy: Comprehensive policy available

✅ Data Collection: Transparent about all data types

✅ Data Sharing: Clear sharing practices disclosed

✅ Security: Industry-standard security measures

Healthcare App Requirements

✅ HIPAA Compliance: Business associate agreements

✅ Data Encryption: End-to-end encryption implemented

✅ Access Controls: Role-based access management

✅ Audit Trails: Comprehensive logging system

✅ Incident Response: Data breach response procedures

📅 UPDATES TO THIS DECLARATION

We may update this Data Safety Declaration to reflect changes in our data practices or legal requirements. Users will be notified of material changes through:

  • In-App Notifications: For significant changes
  • Email Notifications: For policy updates
  • Version History: Available in app settings

🔍 TRANSPARENCY REPORT

We believe in transparency about our data practices:

  • Data Requests: Number of legal data requests (published annually)
  • Security Incidents: Any material security events (if applicable)
  • Compliance Audits: Results of third-party security audits
  • Policy Changes: History of policy updates and reasons

This Data Safety Declaration is part of our comprehensive privacy framework, which includes our Privacy Policy and Terms of Service. For the complete picture of our data practices, please review all our legal documents.

Last Reviewed: June 16, 2026

Next Review: June 16, 2027