Bianca Wellness

Bianca Wellness – Terms of Service

Effective Date: June 16, 2026

Last Updated: June 16, 2026

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Bianca Wellness mobile application (the "App") and related services (collectively, the "Service") operated by Bianca Technologies Inc. ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

1. DESCRIPTION OF SERVICE

Bianca Wellness is a mobile application designed to facilitate wellness checks through AI-assisted phone calls. Users (including individuals, family members, or authorized personnel from organizations like retirement homes) can use the App to initiate or manage these calls. The Service may involve recording calls, transcribing calls using AI, and analyzing content to provide summaries or insights related to wellness (subject to necessary consents as outlined herein and in our Privacy Policy).

2. IMPORTANT DISCLAIMERS

  • NOT MEDICAL ADVICE: The Service, including any summaries, insights, or information provided, is for informational wellness check purposes only. It does not constitute medical advice, diagnosis, or treatment. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or heard on the Service.
  • NOT EMERGENCY SERVICES: The Service is not intended for emergencies. If you believe you or someone else is experiencing a medical emergency, call your local emergency number (e.g., 911) immediately. Do not rely on the App for emergency assistance.
  • AI LIMITATIONS: The AI used for transcription and analysis may have limitations and inaccuracies. We do not guarantee the accuracy, completeness, or reliability of any transcriptions, summaries, or AI-generated insights. Users should independently verify any critical information.
  • NO GUARANTEE: We do not guarantee that the Service will meet your requirements, be uninterrupted, timely, secure, or error-free.

3. USER ACCOUNTS

  • Registration: You may need to register for an account to access certain features. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  • Responsibility: You are responsible for safeguarding your account password and for any activities or actions under your account. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. CONSENT FOR CALLS, RECORDING, AND TRANSCRIPTION

  • Legal Compliance: You acknowledge that recording and transcribing phone calls is subject to laws that vary by jurisdiction (e.g., one-party vs. two-party consent).
  • Your Responsibility:
  • Calling Others: If you use the Service to initiate a call to another person ("Recipient"), you are solely responsible for obtaining explicit consent from the Recipient, as required by applicable law, before initiating any recording or transcription through the Service. You represent and warrant that you have obtained all legally required consents.
  • Organizational Users (e.g., Retirement Homes): If you are using the Service in an organizational capacity to contact residents, patients, or other individuals, you are solely responsible for obtaining all necessary consents from those individuals and/or their legal representatives in accordance with all applicable laws (including privacy, health information, and call recording laws) and your organization's policies. You agree to implement appropriate notice and consent procedures.
  • Require Patient Consent Setting: The Service provides an optional "Require Patient Consent" setting for organizations. When this setting is enabled, the Service will automatically send consent requests to patients via email. When this setting is disabled, you assume full legal responsibility for ensuring that all necessary consents have been obtained from patients and/or their legal representatives before recording any calls, in accordance with all applicable laws in your jurisdiction. By disabling this setting, you acknowledge and agree that you are solely responsible for compliance with all applicable call recording consent laws, and you agree to indemnify and hold harmless Bianca Technologies Inc. and its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys' fees, arising from your failure to obtain necessary consents when this setting is disabled.
  • Service Notice: The Service may provide automated notices (e.g., audio prompts) regarding recording/transcription where required or feasible, but this does not absolve you of your responsibility to obtain necessary consents.
  • Indemnification: You agree to indemnify and hold harmless Bianca Technologies Inc. and its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your failure to obtain necessary consents related to calls, recording, or transcription.

5. LICENSE TO USE THE SERVICE

We grant you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the App strictly in accordance with these Terms and solely for your personal, non-commercial purposes, or for legitimate internal business purposes if you are an authorized organizational user.

6. USER CONTENT AND LICENSE GRANT TO US

  • User Content: You may provide information or generate content through your use of the Service, including initiating calls that result in call recordings and transcriptions ("User Content").
  • Your Responsibility: You are solely responsible for your User Content and ensuring you have the necessary rights and consents to provide it and allow its use as contemplated by the Service and these Terms.
  • License Grant: To enable us to operate, provide, and improve the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content solely in connection with the Service and our business operations. This includes, but is not limited to:
  • Storing, processing, recording, and transcribing calls initiated via the Service (subject to consents).
  • Using call recordings and transcriptions to provide wellness check summaries and insights to authorized users as configured within the App.
  • Using anonymized and/or aggregated User Content (that does not personally identify individuals) to analyze usage patterns, improve the Service, and train our AI models. We will obtain separate explicit consent where required by applicable law before using identifiable personal information for AI training.
  • Feedback: If you provide feedback or suggestions, you grant us the right to use them without restriction or compensation.

7. INTELLECTUAL PROPERTY

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Bianca Technologies Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of both Canada and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

8. PROHIBITED USES

You agree not to use the Service:

  • In any way that violates any applicable national, provincial, local, or international law or regulation.
  • To exploit, harm, or attempt to exploit or harm minors in any way.
  • To make calls, record, or transcribe without obtaining all legally required consents.
  • To impersonate or attempt to impersonate us, our employees, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm us or users of the Service or expose them to liability.
  • To reverse engineer, decompile, or disassemble the App.

9. TERMINATION

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service or contact us.

10. INDEMNIFICATION

You agree to defend, indemnify and hold harmless Bianca Technologies Inc. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) User Content provided via your account, including failure to obtain necessary third-party consents.

11. LIMITATION OF LIABILITY

IN NO EVENT SHALL Bianca Technologies Inc., NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE, INCLUDING RELIANCE ON CALL RECORDINGS, TRANSCRIPTIONS, OR AI ANALYSIS; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE SERVICE IS PROVIDED FOR WELLNESS CHECKS AND IS NOT A SUBSTITUTE FOR PROFESSIONAL CARE OR EMERGENCY SERVICES.

12. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.

13. CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. CONTACT US

If you have any questions about these Terms, please contact us:

Bianca Technologies Inc.

2955 Elbow Place, Port Coquitlam, BC V3B 7T3

legal@biancawellness.com

+1-604-562-4263